SLA: Service Level

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You can choose to add a “service level” to your cart. This is a reduced rate for short work and avoids small invoices/payments when a client needs just 10 minutes of advice, an additional email address, a DNS tweak or similar service.

ALL SERVICE LEVELS INCLUDE FOUR (4) HOURS OF WORK.

Email replies, quotations, meeting scheduling and priority over clients on a lower SLA.

  • SLA #3: STANDARD = Responses within 48 hours. 5 days credit on invoiced work.
  • SLA #2: BUSINESS = Within 24 hours + instant messaging. 10 days credit on invoiced work.
  • SLA #1: PRIORITY = Same day + instant messaging. 15 days credit on invoiced work.

  • NO SLA = When we’re available, no guaranteed SLA, higher hourly consultation rate, invoice and payment is required prior to commencement of any agreed work.

$99.00$299.00

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Additional information

Service Levels (SLA)

Standard, Business, Priority